Responsible gambling

Responsible Gaming at Winamax

At Winamax, we understand the importance of responsible gaming practices to ensure that our customers can enjoy a fun and safe experience on our platform.

Setting Limits is Key

To help you maintain control over your gaming activities, we offer various tools to limit your deposits, losses, session time, and bets. You can set these limits directly in your account or by contacting our customer support team.

• Deposit Limits: Set a maximum amount you want to deposit into your account within a specific period.
• Loss Limits: Capping the net amount that can be lost over a defined timeframe.
• Session Time-outs: Automatically log out after a certain period of inactivity.
• Reality Checks: Regular reminders about the time spent playing and betting.

Exclusion Options for Problem Gamblers

If you feel that your gaming habits are becoming problematic, we encourage you to consider self-excluding from our platform. This means that we will temporarily or permanently block access to your account, preventing further deposits or bets.

To exclude yourself:

1. Go to your account settings and select "Self-Exclusion."
2. Choose the duration of the exclusion period (ranging from a few months to several years).
3. Confirm your decision by providing proof of identification.

Support Organizations for Problem Gamblers

If you're struggling with problem gaming or want support, we direct you to external help services and hotlines in your country of residence. For Canadian residents, we recommend contacting the following organizations:

• Connex Ontario: A confidential helpline offering counseling, information, and referral services.
• Problem Gambling Help Line: A toll-free hotline providing guidance on responsible gaming practices.

Additional Support Tools

To promote a healthier approach to gaming, Winamax offers various support tools:

1. Session Reminders: Pop-ups that remind you of your gaming time after a set period.
2. Loss Limits: Cap the net amount lost over a defined timeframe.

By making responsible gaming choices and utilizing these tools, you can enjoy a safer experience on our platform while minimizing potential risks associated with excessive gaming behavior